Contact information

Contact Information

Effective date: 24.03.2026

If you have a question about an order, shipping, returns, a product issue, or anything else related to SleemPlate, you can contact us using the details below.

Seller information

SleemPlate S.R.L.
Strada Emil Monția 28, 310242 Arad, Romania
Trade Registry No. J2024038696004
VAT / CUI RO50844537
Email: contact@sleemplate.com
Phone: +40 737 573 174

Online traders in the European Union must make their identity and contact details easily, directly, and permanently accessible.

Customer support

You can contact us for questions about:

order status,
delivery and tracking,
returns and refunds,
wrong, damaged, or defective items,
product compatibility and fitment,
installation-related questions,
or general store support.

When contacting us about an order, please include your order number where possible so we can help you faster.

If you are contacting us about a damaged, wrong, or defective item, please include clear photos or videos where possible.

Returns and product issues

For returns, withdrawal requests, damaged shipments, wrong items, or product issues, please contact us first at contact@sleemplate.com before sending goods back. This helps us provide the correct return instructions and avoid delays or handling errors.

If your issue concerns a defective, damaged, or wrong item, we may ask for photos, videos, or additional information before confirming the next step.

Consumer complaints

If you are not satisfied with how we handled your order or complaint, you can contact us first at contact@sleemplate.com so we can try to resolve the issue directly.

Consumers in Romania may also submit complaints through the National Authority for Consumer Protection (ANPC), which publishes its contact details and complaint channels on its official website.

The former EU Online Dispute Resolution (ODR) platform is closed as of 20.07.2025, so older references to that platform should no longer be used. Current EU consumer-redress information is provided through the European Commission’s consumer redress pages.

Privacy requests

If you want to exercise a privacy right or ask a question about how your personal data is handled, contact us at contact@sleemplate.com.

You may also contact the National Supervisory Authority for Personal Data Processing (ANSPDCP) in Romania. ANSPDCP publishes its official contact details and complaint information on its website.

Trade mark notice

The stylized SleemPlate logo used by SleemPlate S.R.L. is protected by a registered European Union trade mark, registration No. 019205805. Where that registered mark is used in its registered form, it may be identified with the ® symbol.